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Frequently Asked Questions

Everything you need to know about car shipping

Pricing & Payment

Shipping Process

Insurance & Safety

Booking & Scheduling

Vehicle Requirements

Tracking & Communication

Still Have Questions?

Our transport specialists are here to help

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Mon-Fri: 7AM - 9PM EST

Sat-Sun: 9AM - 7PM EST

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Frequently Asked Questions

Pricing & Payment

How much does it cost to ship a car?

What payment methods do you accept?

Is a deposit required?

Are there any hidden fees?

Shipping Process

How long does shipping take?

What is door-to-door service?

Can I ship personal items in my car?

How do I prepare my vehicle for shipping?

Insurance & Safety

Is my vehicle insured during transport?

What if my car is damaged during shipping?

Are your carriers licensed and vetted?

What's the difference between open and enclosed transport?

Booking & Scheduling

How far in advance should I book?

Can I cancel my shipment?

What if I need to change my dates?

Do you ship to Hawaii or Alaska?

Vehicle Requirements

Can you ship non-running vehicles?

What types of vehicles can you ship?

Can you ship modified or lowered vehicles?

Is there a vehicle weight limit?

Tracking & Communication

How do I track my shipment?

When will the driver contact me?

What if I can't be present for pickup/delivery?

What happens if delivery is delayed?

Still Have Questions?

Sales Support

Email Support

Live Chat